How to Get Help and Contact Sorsa Support
If something is not working as expected, here is how to get help.Check Before Contacting Support
Review the error message. Most API errors include amessage field that points directly to the problem. See Error Codes for a full reference on 400, 401, 403, 429, and 500 responses with troubleshooting steps.
Check the API status page. If you are experiencing timeouts or 500 errors across multiple endpoints, the issue may be on our side. Check the live status at uptime.sorsa.io/status/v3 before opening a ticket.
Check your quota. If you are getting 403 errors, your request quota may be exhausted. Verify your remaining balance on the Dashboard or by calling GET /key-usage-info.
Contact via Discord (Fastest)
Our Discord server is the quickest way to reach the support team.- Join the server: discord.com/invite/uwAefKCj7X
- Complete verification in the #verification channel by clicking the hat emoji.
- Go to the #open-ticket channel and click the Support button to create a private ticket.
Contact via Email
If you prefer email, reach us at [email protected]. Include the following so we can help faster:- The endpoint URL you are calling
- The HTTP status code and error message you received
- Your request body
- The approximate time the issue occurred
Useful Links
- Error Codes - troubleshoot common API errors
- API Status Page - check if endpoints are operational
- Rate Limits - understand the 20 req/s limit and retry strategies
- Dashboard - check your quota and manage API keys