> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sorsa.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

# Support

If something is not working as expected, here is how to get help.

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## Check Before Contacting Support

**Review the error message.** Most API errors include a `message` field that points directly to the problem. See [Error Codes](https://docs.sorsa.io/error-codes) for a full reference on 400, 401, 403, 404, 429, and 500 responses with troubleshooting steps.

**Check the API status page.** If you are experiencing timeouts or 500 errors across multiple endpoints, the issue may be on our side. Check the live status at [uptime.sorsa.io/status/v3](https://uptime.sorsa.io/status/v3) before opening a ticket.

**Check your quota.** If you are getting 403 errors, your request quota may be exhausted. Verify your remaining balance on the [Dashboard](https://api.sorsa.io/overview) or by calling [`GET /key-usage-info`](https://docs.sorsa.io/api-reference/technical-endpoints/api-key-usage).

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## Contact via Discord (Fastest)

Our Discord server is the quickest way to reach the support team.

1. Join the server: [discord.com/invite/uwAefKCj7X](https://discord.com/invite/uwAefKCj7X)
2. Complete verification in the **#verification** channel by clicking the hat emoji.
3. Go to the **#open-ticket** channel and click the **Support** button to create a private ticket.

A team member will respond in your ticket thread.

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## Contact via Email

If you prefer email, reach us at [**contacts@sorsa.io**](mailto:contacts@sorsa.io). Include the following so we can help faster:

* The endpoint URL you are calling
* The HTTP status code and error message you received
* Your request body
* The approximate time the issue occurred

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## Useful Links

* [Error Codes](https://docs.sorsa.io/error-codes) - troubleshoot common API errors
* [API Status Page](https://uptime.sorsa.io/status/v3) - check if endpoints are operational
* [Rate Limits](https://docs.sorsa.io/rate-limits) - understand the 20 req/s limit and retry strategies
* [Dashboard](https://api.sorsa.io/overview) - check your quota and manage API keys